Questions
How long does shipping take?
Orders are processed within 1–2 business days. Delivery within Europe typically takes 2–6 business days depending on the destination country.
Which countries do you ship to?
Emirelle ships across the European Union. Shipping availability and costs are calculated automatically at checkout based on your location.
Can I return my order?
Yes. Items can be returned within 14 days of delivery, provided they are unused and in their original condition.
Who pays for return shipping?
Returns are free within the European Union. Please contact us before returning an item so we can provide return instructions.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the product and packaging. We will resolve the issue promptly.
Can I modify or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. Once shipped, modifications are no longer possible.
Get in touch
Have questions about your order, or a general enquiry?